JetBlue to Refund Tickets if Unemployed

JetBlue Customers who lose their job could receive a ticket refund.

The New York based carrier has started what they call the JetBlue Promise Program in an attempt to boost customer confidence for advance travel bookings.

The JetBlue Promise Program allows customers who experience an involuntary full-time job-loss to receive a full-refund on non-refundable fares. The program is a first of its kind in this turbulent economy and it is unknown if other airlines will follow.

Robin Hayes, Executive Vice President and Chief Commercial Officer for JetBlue Airways said, “JetBlue is committed to helping customers book stress-free travel plans, and based on their feedback we made adjustments to our refund policy to allow them to book with confidence."

Hayes continues, "This price promise allows them to book early and take advantage of our low fares without worrying they will lose their money if they need to cancel their trip due to job loss."

Like most offers, there is some fine print, which travelers should examine.

If an unsuccessful request is made, JetBlue will cancel the reservation, charge a $100 USD change fee, and any funds leftover will be available for future use as a credit with the airline.

JetBlue Promise Program Details

Customers who book flights between Feb. 1 and June 1, 2009 and lose their job on or after Feb. 17 may be eligible for The JetBlue Promise Program. Customers must notify JetBlue and request a full refund at least 14 days prior to the first date of travel. The customer, who purchased the flight and is listed as a traveler on the itinerary, can request a refund for up to nine customers traveling on one reservation. JetBlue's low fares are usually nonrefundable, but The JetBlue Promise Program provides a special option for possible refund in the original form of payment.

The JetBlue Promise Program is valid for bookings originating in the United States only and excludes group bookings, Getaways vacation packages and cruises. Purchases made with JetBlue Gift Cards or vouchers, TrueBlue Award Travel or travel certificates are not eligible.

For more information or reservations call 1-800-JETBLUE (1-800-538-2583) or visit JetBlue’s website www.jetblue.com .